Mediation is more flexible than litigation or arbitration. It is based on the following principles:
The parties agree upon the issues they want to discuss. They may include or eliminate topics at any time. The solution of the conflict is in their sole discretion.
The parties cannot be forced to participate. They may withdraw from mediation at any stage of the procedure.
Information and knowledge revealed in the course of the mediation may neither be disclosed to third parties nor used in any way, neither by the parties nor the mediator; even if mediation attempts fail.
The mediator is neutral, not partial, and shall treat all parties equally.
Conflicts can only be solved if all relevant facts are known and addressed.